Many businesses are still exploring the potential of AI. For supply chain risk management and visibility company Overhaul, it’s been part of their DNA for years.
In this episode of The Disruption Is Now, host Greg Matusky talks to EVP, Chief Marketing Officer Karin Stevens about how Overhaul has applied AI and ML to prevent risks, delays, and disruptions across complex global shipment operations.
The company’s new RiskGPT feature allows users to better understand and respond to shipment alerts — and better manage and mitigate risks. By asking RiskGPT about any alert, users can get customized, detailed, and contextually accurate information on how best to respond to an incident.
Karin also discusses how Overhaul focuses on using AI internally to automate administrative tasks and free employees to focus on more strategic, high-value work.
This real-world case study shows how thoughtful adoption and integration of AI advances the work of both customers and employees.
Watch now:
Key takeaways:
AI drives supply chain efficiency
Overhaul’s RiskGPT feature provides real-time risk analysis and recommendations to users. This allows supply chain companies to prevent delays, spoilage, theft, and other issues more efficiently.
Overhaul’s AI is able to analyze historical data, shipment contexts, and proprietary risk profiles to surface insights much faster than human analysts. That speed is crucial for supply chain companies to be more proactive and avoid disruptions.
AI enables hyper-personalization
Overhaul trains its AI system on its proprietary supply chain data to provide users with contextual recommendations tailored to the unique risk profile of each customer’s shipments.
For example, the AI takes into account the type of product, origin and destination, past incidents, weather, and more to provide relevant insights not possible with rules-based software.
AI augments human capabilities
Overhaul focuses on using AI to take over administrative tasks like scheduling meetings and follow-ups so employees can spend time on higher-value strategic work and critical thinking. The goal is leveraging AI to enhance human skills rather than replace jobs.
Employees can focus on the work they love most while AI handles the minutiae associated with their roles, leading to increased productivity and job satisfaction.
Key moments:
● Discussion of key takeaways from the OpenAI DevDay conference (1:18)
● Significance of natural language in the future of technology (2:34)
● How Overhaul is using AI (5:10)
● Overhaul’s history of providing customers more context around a shipment’s risk profile (6:39)
● Use of generative AI at Overhaul (10:13)
● The many possibilities of further AI development (14:16)
● Examples of how Overhaul is using AI for efficiency gains (19:18)
● How Overhaul’s AI helps customers with sensitive shipments (20:51)
